Shipping policy

This Shipping Policy applies to orders placed with Bird Feeder ALTA.

Bird Feeder ALTA is operated by COMMERCE ALTA INC., a Quebec-registered corporation based in Gatineau, Quebec, Canada.

We ship across Canada.

Shipping rates

Shipping is calculated at checkout based on your delivery region. We ship to two regions with different rates:

Standard regions:

  • Free shipping on orders of $75 or more (before tax)
  • $12.95 flat rate on orders under $75

Remote and northern regions:

  • Shipping is charged at calculated carrier rates, plus a $5.00 handling fee
  • Free and flat-rate offers do not apply to remote regions

All applicable shipping costs are shown at checkout before payment, so you always see the exact amount before you pay.

Remote and oversized orders

Shipping rates shown at checkout cover standard orders to remote and northern regions. For unusually large, heavy, or multi-item orders to these regions, actual shipping costs may exceed the amount collected at checkout. In these cases, we will contact you before shipping with the additional shipping cost for your approval. If you choose not to proceed, we will cancel the order and issue a full refund — you will never be charged extra without your consent.

Where we ship

  • Canada-wide shipping

Processing time

Orders are typically packed and processed within 1–2 business days, excluding weekends and holidays.

Delivery time

  • Standard regions: 3–5 business days
  • Remote and northern regions: 7–12 business days

Delivery times are estimates and may be affected by carrier schedules, weather, and your delivery location.

Shipping method

We select the most reliable shipping method for your order based on destination, package size, and service level. We do not guarantee a specific carrier unless explicitly selected at checkout.

Heavy or oversized items

Some items may require additional handling due to size or weight. Large orders may ship in multiple cartons.

Address accuracy

Please ensure your shipping address is complete and accurate at checkout. Incorrect or incomplete addresses may result in delivery delays or returned parcels.

Damaged parcels

If your order arrives damaged, contact us within 48 hours of delivery with clear photos of:

  • the outer packaging
  • the inner packaging
  • the damaged item(s)

We will review the issue and work with you to resolve it.

Returns related to shipping

If a parcel is returned due to an incorrect address or failed delivery attempts, outbound and return shipping costs are non-refundable. Additional shipping charges may apply to resend the order.

Questions

If you have any questions about shipping, contact us at info@birdfeedercanada.ca.